Shipping Policy
All items sent within New Zealand are shipped via NZ Post with tracking. All international orders are shipped using DHL.
Once items are sent we cannot be held accountable for lost parcels. If you would like to arrange postal insurance for your items, please get in touch prior to purchase.
Delivery & Production Lead-times
If an item is not in stock and/or not immediately available please allow up to two weeks for production and shipping, depending on your item.
If you need your item by a particular date, please get in touch (using the contact form or screamingjewellery@gmail.com) BEFORE confirming your order to ensure it can be made and ready in time.
Delivery within New Zealand is charged at a flat rate:
• North Island Standard Tracked: $6.00
• South Island Standard Tracked: $6.00
International Shipping
All international orders are delivered using DHL tracked service to provide fast, safe and reliable delivery service for customers*.
• Australia DHL: $35.00
• USA DHL: $55.00
• United Kingdom DHL: $65.00
• Rest of World DHL: $105.00
*While Screaming Jewellery does not charge GST/VAT/Sales Tax etc. for orders shipped outside of New Zealand, your country's government may require customs taxes or other clearance fees to be paid before delivery, which Screaming Jewellery has no control over. Local taxes and fees of this nature are not included in the shipping costs, and are the buyers responsibility.
Refunds & Returns
To be eligible for a refund on return, your item must be unused and in original condition along with its packaging. Where there is no fault with the item, customers must pay their own shipping on returns.
If you need anything resized or repaired, we can help! Please see our FAQ for info.